Once you place an order with us, you will receive a confirmation on your registered mobile number and email ID. Your order will then be dispatched and delivered to you within 7-10 business days.
All our dispatches are processed from our warehouse and head office, which are located in New Delhi.
We offer free shipping within India, for all orders above Rs. 3,000. A flat shipping rate of Rs.100 is charged, on order orders below Rs. 3,000. COD is available on all order upto Rs. 15,000. For COD orders, we charge an additional fee on the total amount.
We endeavour to dispatch all orders within 5-7 business days. Once the package has been dispatched, the shipping details and tracking number will be shared with you, with which you can track the status of your order on www.shiprocket.in.
Yes, The we do offer an exchange for size and for style. Your order would be eligible for an exchange within 3 working days of receiving the item. If you do wish to process an exchange, you need to return the item(s) to our address, at your own expense. The new shipping charges will also have to be borne by you. You may refer to our ‘Returns Policy’ for the same.
Returns and exchanges will only be accepted if your order is damaged in transit or you have received the incorrect product from our end. In this case, you must notify us within 3 days of receiving the package.
No, there will be no option of return/exchange/replacement on sale items, pre-orders or customised orders.
The standard size chart is attached to each product page to help you pick your size. You may also reach out to our team via WhatsApp (+91-9810121717) or email (contact@anaash.in)
All our designs are made with either linen blend or moss and our linings are made of cotton mulmul. To know more about the fabrics, you can refer to the ‘Know Your Fabrics’ page.
All our products have already been treated and gone through a cycle of washing while in production. Hence, there will be no shrinkage. However, we recommend that you hand wash in cold water or dry clean your garment when necessary.
Unfortunately, we do not offer customisations or alterations on our clothing line.
Yes, we do get fresh stock of products that have been sold out. Since our products are all handcrafted, it could take upto 3-4 weeks to replenish the stock. Please note that our limited edition pieces might not be re-stocked once sold out. You could also write to us on contact@anaash.inor WhatsAp us on +91-9810121717 so we could update you on the status of the production.
We accept payments through Debit and Credit Cards, wallets and net banking through a secure online server. All the orders are processed through a secured checkout system. We also offer Cash on Delivery, at an additional charge of 3% on the total amount. Bank transfers are accepted upon special requests.
Yes, at Aur, your personal online security is important to us. We use the latest SSL encryption technology to store and safely transmit your personal and Credit Card information through our systems. All order are processed through a secure checkout system.
Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).
Please email us at -shopaur.sales@gmail.com
